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To help you enjoy your time in, on, and around the water, we stand behind the products we sell, If you're not satisfied with your Divers Direct purchase, please let us help you with a return, exchange or repairs.
Most items we sell can be returned for a replacement or refund within 30 days of purchase. Items must be in new condition, with original tags, packaging, and manuals along with your sales receipt.
The following items are subject to a 20% restocking fee:
Hookah diving systems, air compressors, and diving scooters all have motors. Like a new car that you drive off the lot, it is used and can’t be re-sold. Warranty returns need to go back to manufacturer for repairs.
Diving computers with logged dives
Camera and imaging equipment that has been removed from original packaging.
The following items may not be returned or exchanged.
Bathing suits are items of personal hygiene and for health reasons may not be returned once worn. Bathing suits that have never been worn and with original tags attached are no problem
SCUBA cylinder sales are final. Sorry, we do not offer refunds or exchanges on tanks.
To make it easy on you, items purchased in-store or online can be brought back to a store or mailed to our warehouse for exchange or refund. Buy it where you like and return it where you like.
Simply bring back your item in its original product packaging (tags attached for clothing) with proof of purchase to the customer service desk for return or exchange. For Direct Rewards members, we are happy to look up your receipt.