FIRST IS BEST!Find out about new products
and exclusive offers!
To help you enjoy your time in, on, and around the water, we stand behind the products we sell. If you're not satisfied with your Divers Direct purchase, please let us help you with a return, exchange or repairs.
Most items we sell can be returned for a replacement or refund within 30 days of purchase. Items must be in new condition, with original tags, packaging, and manuals along with your sales receipt.
The following items are subject to a 20% restocking fee:
The following items may not be returned or exchanged.
To make it easy on you, items purchased in-store or online can be brought back to a store or mailed to our warehouse for exchange or refund. Buy it where you like and return it where you like.
Simply bring back your item in its original product packaging (tags attached for clothing) with proof of purchase to the customer service desk for return or exchange. For Direct Rewards members, we are happy to look up your receipt.
Pack the item securely, including the original product packaging and tags. (Tip: Re-use the bag or box your order came in. Be sure to cover all existing shipping labels!)
Include proof of purchase (invoice, store receipt) and print & fill out our Return & Exchange Form
Address box or bag to
180 Gulf Stream Way
Dania Beach, FL 33004
Send your package using a carrier that can provide tracking and insurance. Unfortunately, Divers Direct is not responsible for items lost or damaged in transit.
Place a new order for the correct size that you need. If the item incurs shipping charges, call us at 1-800-DIVE-USA to place the order and we will waive shipping charges for the exchanged item.
Follow the instructions above to return the original item.
Remember, you can always exchange in a store any items bought online or in-store