Special Holiday Returns and Exchanges Extension Policy:
To accommodate Holiday shopping needs, we have extended our Return Policy for the Holiday Shopping season. New items purchased from October 1st to December 31st may be returned/exchanged anytime through January 31st. Exclusions apply.
Simple Return Policy
Divers Direct will gladly refund the purchase price or exchange items purchased from us that do not meet your expectations. Simply present your return in new condition, along with your receipt within thirty days of purchase, and we’ll provide you with a full refund.
To return/exchange items purchased online:
- Print & fill out our Return & Exchange Form
- Pack the products you are returning (in the original packaging if possible) and include your printed Return & Exchange Form
- Ship returns/exchanges to:
180 Gulf Stream Way
Dania Beach, FL 33004
Customers are responsible for the cost of return shipping for returned/exchanged items; exceptions to this policy are manufacturer’s defects, damaged products, or errors made by Divers Direct.
To exchange an online order item for a different size:
- Place a new order for the correct size that you need
- Call or email us with the new order; we will refund the original order for the incorrect sized item so you will not incur double-charges
- You will be sent a shipping label to return the wrong-sized item
To return/exchange items in-store, simply bring your items to any of our locations along with your original receipt within 30 days of purchase.
We accept returns and exchanges at any of our retail locations, and also via delivery to our fulfillment center. Please call 800-DIVE-USA to check availability for all exchanges sent to our fulfillment center. All refunds will be made to the original source of payment. Refund checks will take 15-30 days to process.
Exclusions: Scuba cylinders, gift cards and shipping charges cannot be refunded. A restocking fee applies to AirLine products, camera equipment, items in used condition, and other select items. Bathing suits cannot be returned or exchanged unless the original tags are still attached. Bathing suits with manufacturer’s defects may be returned within 30 days of purchase with an original receipt. All scuba cylinder sales are final.
We encourage the use of insured and verifiable shipping methods for all packages.