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Divers Direct Guarantee
The Divers Direct Satisfaction Guarantee allows you to shop on our web site or in any of our retail stores with absolute confidence. Products must meet your expectations and if they do not we will refund the purchase price.
How it Works – Returns/Exchanges
Divers Direct will gladly refund the purchase price or exchange any item purchased from us that is defective, the wrong size, color, style, fit, or does not meet your expectations for any reason. (Excludes all shipping charges).
We accept returns and exchanges at any of our retail locations OR via delivery to our fulfillment center regardless of how or where you made your original purchase with us.
Please call 800-DIVE-USA to check availability for all exchanges. All refunds will be made to the original source of payment. Refund checks will take 15-30 days to process.
- Please send returns in ORIGINAL and UNUSED condition. Merchandise that is not in new condition or purchased more than 30 days ago may be subject to a restocking fee of 20% of the purchase price or may not be accepted. There is a 20% restocking fee for all returned camera and photo accessories, and all Brownies Explorers.
Bathing suits are items of personal hygiene and it is a Divers Direct policy not to accept returns or exchanges without the original tags still on the suit. Bathing suits may be returned for manufacturer’s defects within 30 days of purchase with the original receipt.
No hassle returns and exchanges, just one more benefit of shopping at Divers Direct.
We encourage the use of insured and verifiable shipping methods for all packages, i.e., U.S.P.S. insured or U.P.S. insured. Please use the form on the back of your invoice for all returns. A return label can be found on the front of your invoice.
O'neill Shipping Policy: All O'neill products on our website may not be sold and/or delivered to addresses outside the U.S., any O'neill products ordered for international shipping or delivery will be removed from your order.
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