Important Safety Notice From Mares

Please be informed that we have discovered a quality issue on the O-ring assembled on the Nemo Air Quick Connector.

Under certain circumstances the O-ring can fail and consequently Nemo Air may start leaking through the Quick Connector. As a result, there is a continuous, albeit slow, loss of breathing gas. This situation could potentially lead to an accident, hence Mares has decided to issue a product recall. The solution already exists in the form of an O-ring of different material and hardness which can be retrofitted onto the Quick Connector of your current Nemo Air.

We take this matter very seriously, but we would also like to point out that this issue is covered by the EN250 norm, which requires a 0.3mm opening in the high- pressure hose fitting. As a result, the hose is designed to ensure a slow enough gas release; which should allow the diver to complete a safe emergency ascent.

NONETHELESS FOR THE PERSONAL SAFETY OF YOUR CUSTOMERS AND TO AVOID POSSIBLE DANGEROUS ACCIDENTS: STOP ANYONE FROM DIVING WITH A QUICK CONNECTOR SUBJECT TO THIS VOLUNTARY RECALL UNTIL THE EXISTING O-RING IS REMOVED AND SUBSTITUTED WITH THE NEW GREEN COLOR ONE.

THE CURRENT O-RING FROM THE NEMO AIR QUICK CONNECTOR (O-RING IS BLACK OR BROWN) MUST BE REPLACED ONLY WITH OUR NEW O-RING THAT IS A DIFFERENT MATERIAL, HARDNESS AND GREEN IN COLOR.

Affected products and codes are:
Finished goods
414158 – DIVE COMPUTER NEMO AIR
414159 - DIVE COMPUTER NEMO AIR W/COMPASS NO

Spare parts
44200771 – HP HOSE W/QUICK CONNECTOR NEMO AIR
44200770 – QUICK CONNECTOR ASSY. FEMALE NEMO AIR

Please contact an Authorized Mares dealer/Service Center in your area to schedule the retrofit of the O-Ring of your Nemo Air Quick Connector. If you do not want to perform the above service procedures, please contact our customer service department at 1-800-874-3236 for a return authorization number. You will need to provide the unit(s) serial number(s).

NEMO AIR QUICK CONNECTOR O-RING MUST BE REMOVED AND SUBSTITUTED WITH THE NEW O-RING.

Thanks a lot for your understanding and cooperation. For detailed information please go to: www.mares.com