What are your options if you own a recalled Regulator First Stage?

REGULATOR FIRST STAGE RECALL / RETROFIT

Dear Valued Oceanic Customer,

Oceanic has been notified by its supplier (ROMI, Ent.) that they have received isolated reports of DX type Regulator First Stages exhibiting uncontrolled flow of air to the Second Stage.
Evaluation has shown that a specific batch of HP (High Pressure) Seats contained material that can deteriorate and fail to properly perform its mechanical sealing (shut off) function, causing an uncontrollable free flow which could result in serious injury to or death of the user. 

In cooperation with the U. S. CPSC (Consumer Product Safety Commission), ROMI is initiating a voluntary recall of all affected CDX5 and FDX10 (diaphragm) type First Stages. 

The affected First Stages include those that were shipped to Oceanic Retailers from the factory between May 1, 2006 and November 15, 2006.  Other model DX type First Stages, such as the CDX, DXi, DX3, DX4, and TDX5, that received annual service between May 1, 2006, and October 22, 2007, may also be affected.

NOTE:  Due to the random nature utilized to assign SNs (serial numbers) to First Stages, there is only a small quantity of affected units within the large range of SNs.  Since the extent of listing the actual SNs of all affected units would be impractical and not user friendly, Oceanic has created a data base on the OceanicWorldwide web site that product owners and retailers can easily access to determine whether a specific First Stage is affected and if it has received the retrofit.

To find out if your product is included in the recall, please visit:
http://www.oceanicworldwide.com/dxretrofit/oceanic/

If you have an affected unit, you must discontinue further use of it and take it to the Oceanic Dealer where you purchased it, or a local Authorized Oceanic Service Center, for a component retrofit at no charge.

Should you have any questions, please contact our toll free Recall Help line at (888) 636-9390 or locally at (510) 639-5448 between 8 am and 5 pm Monday through Friday Pacific Time. 

If you no longer own the DX (diaphragm) type Regulator First Stage, please forward this letter to the new owner or have them contact us directly.
WARNING:  DO NOT CONTINUE USE of the Regulator First Stage until it receives a Retrofit.  Only Authorized Oceanic Dealers and their trained service technicians must perform this Retrofit.  Non authorized persons who attempt the Retrofit procedure risk voiding the product’s warranty and rendering the product dangerously unsafe for SCUBA use.

Thank you for your cooperation.

Sincerely,
Oceanic

If you purchased your recalled Regulator / First Stage from Divers Direct you have two options:

1) Return the unit directly to Oceanic (or we can do it on your behalf) and Oceanic will repair the unit free of charge.

2) If you would like us to handle it for you, simply bring the recalled product to any of our store locations or ship it (insured) to:

Divers Direct
180 Gulf Stream Way
Dania Beach, Fl 33004
Attn: Oceanic Recall

Be sure to include your full contact information including:

Name, Address, Phone Number, Email address

If you desire assistance from Divers Direct, you can contact us at 1-800-DIVE USA

Should you have any questions, please contact Oceanic's toll free Recall Help line at (888) 636-9390 or locally at (510) 639-5448 between 8 am and 5 pm Monday through Friday Pacific Time. 

In cooperation with the U.S. Consumer Product Safety Commission.